Acceptable Use Policy

Last updated: August 2026

This policy applies to every NufuMail account. It exists to protect recipients, our sending infrastructure and the deliverability of all our customers.

1. Permission-based sending only

You may only email recipients who gave you verifiable consent, or with whom you have a documented business relationship. Purchased, rented, scraped or appended lists are strictly prohibited.

2. Prohibited content and industries

  • Illegal goods or services, weapons, or controlled substances
  • Adult content, escort services, or sexually explicit material
  • Phishing, malware, credential harvesting, or deceptive headers and subject lines
  • Get-rich-quick, pyramid, MLM, binary options, and unlicensed financial offers
  • Unlicensed pharmaceuticals, miracle cures, and unverified health claims
  • Cryptocurrency pump schemes, ICO promotions, and unregistered securities
  • Hate speech, harassment, or content promoting violence

3. Required message elements

Every commercial message must include an accurate "from" identity, a valid physical postal address, and a working one-click unsubscribe link. Unsubscribes are honoured automatically and permanently within our platform.

4. Technical limits

Do not attempt to bypass plan sending limits, share accounts across unrelated organisations, resell raw SMTP access, or overload the API. Sustained bounce rates above 5% or complaint rates above 0.3% may trigger automatic throttling.

5. Enforcement

Violations may result in warnings, throttling, suspension, or immediate termination without refund. We cooperate with law enforcement and anti-abuse organisations where legally required. Report abuse to support@nufumail.com.

Questions about this policy?

NUFUCONVERSION LTD · 124 City Road, London EC1V 2NX, United Kingdom
Email support@nufumail.com or call +1 (332) 222-4672. Support hours: Mon–Fri, 9:00–18:00 GMT.