Question 1

How does NufuMail's pricing work?

Accepted Answer

We offer three flat-rate monthly plans: Starter at $20.99, Growth at $79.99, and Scale at $124. Each plan includes a set number of monthly email sends and contacts. No hidden fees, no surprise overages.

Question 2

Can I switch plans at any time?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any point from your dashboard. Changes take effect on your next billing cycle, prorated automatically.

Question 3

Do you offer a free trial?

Accepted Answer

Yes, every new account gets a 14-day free trial with full access to Growth-tier features. No credit card required to start.

Question 4

What's your deliverability rate?

Accepted Answer

Our average inbox placement rate is 99.2% across major mailbox providers. We invest heavily in IP warmup, sender reputation monitoring, and authentication tooling.

Question 5

Can I import my existing contact list?

Accepted Answer

Absolutely. We support CSV imports, and we offer one-click migration from Mailchimp, SendGrid, Klaviyo, and 20+ other platforms.

Question 6

Is my data secure?

Accepted Answer

Yes. NufuMail is SOC 2 Type II certified, GDPR compliant, and CCPA compliant. All data is encrypted in transit and at rest.

Question 7

Do you offer dedicated IPs?

Accepted Answer

Dedicated IPs are included with our Scale plan and available as an add-on for Growth customers sending over 50,000 emails per month.

Question 8

What kind of support do you provide?

Accepted Answer

Starter customers get email support. Growth customers get email and live chat. Scale customers get 24/7 priority phone support plus a dedicated account manager.

Question 9

Can I cancel anytime?

Accepted Answer

Yes. Cancel from your dashboard with one click. You'll keep access through the end of your billing period, and we offer a 30-day money-back guarantee on all plans.

Question 10

Do you have an API?

Accepted Answer

Yes. We provide a full REST API, webhooks, and official SDKs for Node.js, Python, Ruby, PHP, and Go. API access is included on Growth and Scale plans.

Frequently asked questions.