Refund & Cancellation Policy

New customers may request a full refund of their first subscription payment within 30 calendar days of the initial purchase date. No justification is required. Once approved, the payment is refunded in full to the original payment method.

Subscriptions renew automatically each month until cancelled. Renewal payments are refundable within 7 days of the renewal charge provided that fewer than 10% of the plan's monthly email allowance has been used in that billing period. Beyond that, the current period is non-refundable but your plan remains active until the end of the paid term.

The following are not eligible for refunds: dedicated IP setup fees once the IP has been assigned and warmed, custom onboarding or migration services already delivered, and accounts terminated for breach of our Acceptable Use Policy or Anti-Spam Policy.

Email support@nufumail.com from the address registered on your account with the subject line "Refund Request", including your account email and PayPal transaction ID. We acknowledge every request within 1 business day and issue a decision within 5 business days.

Payments are processed through PayPal. Approved refunds are issued to the same PayPal account used for the purchase; we cannot refund to a different account or payment method. PayPal typically returns funds to a PayPal balance instantly and to a linked bank account or card within 3–10 business days, depending on your bank.

You can cancel at any time from your billing dashboard at payments.nufumail.com, or by emailing support. Cancellation stops all future charges; your account remains usable until the end of the current billing period, after which sending is disabled and data is retained for 30 days.

Please contact us before opening a PayPal dispute — most issues are resolved the same day. Accounts with an open chargeback may be suspended until the dispute is closed.

Nothing in this policy limits your statutory rights under UK or EU consumer law, including the right to cancel distance contracts where applicable.